In my role as a hospital clinical float social worker, no two days look alike. I am often the first point of contact during a health crisis, and I work closely with patients, families, and our interprofessional medical teams to ensure all aspects of care are considered – from crisis intervention, to managing the emotional impact of health crises and supporting caregivers to prevent burnout.
With each patient, I work to assess their physical and mental health needs, along with their social support systems – allowing me to provide support tailored to their unique needs and circumstances. Given the complexity of the cases I support, I approach each patient interaction with empathy, resilience, and a focus on practical solutions. I draw from a strengths-based approach, focusing on empowering patients by highlighting their resilience and existing resources. Through collaboration, compassion, and a focus on the wellbeing of each patient, I strive to create a seamless transition back into everyday life, ensuring that patients and families feel supported.
Serving a diverse population, I support patients as they navigate not just the healthcare system, but also a range of complex issues, including homelessness, precarious social situations, immigration status concerns, parenting difficulties, and palliative care needs. It’s a dynamic blend of interdisciplinary collaboration and direct patient care, while working to address broader systemic concerns.
Social workers are uniquely positioned to support patients’ physical, emotional, and social needs as they navigate the complexities of our healthcare system. The unique social work skillset, lens and perspective is essential to enhancing patient care, ensuring safe transitions, and advocating for the needs of the whole person. I am constantly inspired by the opportunity to create positive, lasting change, and I am deeply grateful to be part of this dynamic, impactful field.
Victoria Canale, BSW, MSW, RSW, BEd, OCT
Clinical Float Social Worker, Humber River Health
Toronto, Ontario